Frequently Asked Questions
How will I know Beyond Flowers has received my order?
You will receive an email order confirmation from us as soon as you place your order.
I have placed an order but didn’t receive an email confirmation.
It’s possible we have an incorrect email address. Please email us directly so we can confirm we received your order via return email or contact us at 87272860 to seek clarification. We also suggest you check your junk/spam folder.
What do I do if I realise that I entered the wrong address in the ordering page or if I want to change the message on my gift card?
Please phone or email us with the details at least 36 hours in advance and we will gladly amend your order.
Please enter your code in the promo Code box in the Payment section at Checkout, click the Apply button and the total will be updated automatically.
How do the promo codes work?
Do you take customised orders?
Yes, do browse our "Bespoke" menu for the customisation. Fill in the form and email us and we will be in touch with you . Otherwise, feel free to call us at 87272860 with at least 2 working days in advance. Note that the minimum price of bespoke arrangements start from S$180.
Minor modifications to products in our online shop can be requested in the “Notes” box at checkout. We will confirm with you if the minor modifications can be made.
Can I add a card message to my order?
Yes we recommend you provide a card message to the recipient. You can provide a personalised card message in the “Card Message” box on the checkout page. We recommend that your card message includes who they are from so that the recipient can acknowledge their gift from you.
If I’m ordering for someone, why do you ask for the phone and email address of recipients?
This is to streamline the delivery process. We want to make special care that we have contact details so our delivery agents can get in touch to ensure your delivery is seamless.
Will my flowers look the same as the product photo?
We will do our best to ensure your order is as close as possible to the photos in our online shop. On occasion we do use substitution flowers when flowers are out of season or when they are unavailable from our suppliers. In these cases we use substitutions but the theme, style and value of the arrangement is maintained as far as possible. Do take note that the size, colour of the flowers in different seasons may have slight variation which is beyond our control.
Do you send a vase with the flowers?
We offer vases as add-ons to compliment your order. For each of our flower products we suggest the appropriate glass vase for your arrangement. If you would like your flowers arranged in the vase, please choose ‘ vase’ option.
What is the cut off time for same-day delivery?
Place your order by 12 noon for guaranteed same day delivery unless fully booked out. For orders after 12 noon ,do ring us to confirm if we can deliver same day or next day. Alternatively , You can make use of the express delivery service to ensure your flowers arrive the same day with a surcharge of $25, if the order is before 3.30pm .For more information on delivery , please refer to our delivery policy.
What happens if the recipient is not at home?
Our delivery company will attempt to contact the recipient and yourself. If the order cannot be delivered, it will be returned to our studio for you to arrange an express delivery for a fee of $20 . You can arrange to leave flowers unattended or with a neighbour, just let us know in the Delivery Instructions box when you make your purchase.
My flowers didn’t arrive. What do I do?
We will attend to this as a priority. Please email us at email@example.com or call us at 87272860 with your order number and we’ll assist you.
We aim to offer very customised and convenient delivery options for our clients but it can happen that, due to circumstances beyond our control, a delivery is not made exactly within the preferred delivery times. We ask for your flexibility within reason, however if the flowers have suffered as a result of a late delivery, please email us at firstname.lastname@example.org and we will make arrangement for a replacement to be sent to you.
What happens if the delivery is not made within the specified time?